Flashpoint Acupuncture, Quakertown, PA Mind, Body, Spirit Medicine

Cancellation Policy

Flashpoint Acupuncture requires 24-hours advanced notice of any appointment cancellations. Cancellations without 24-hours advanced notice will incur a full service fee.

It is necessary for us to make appointments in order to see our patients as efficiently as possible.  An acupuncture appointment at our clinic is viewed as a commitment between the acupuncturist and the patient.  No-shows and late-cancellations cause problems that go beyond a financial impact on our practice.  When an appointment time is reserved just for you, it takes an available time slot away from another patient. 

Description

1.     Late Cancellation, No show is any patient who fails to arrive for a scheduled appointment.

2.     Same Day Cancellation is any patient who cancels an appointment without giving 24 hours before their scheduled appointment. If the appointment is rescheduled for another day, it is considered cancellation without 24 hours’ notice.

Late Arrivals

Late Arrival is any patient who arrives at the clinic 15 minutes after the expected arrival time for the scheduled appointment.  We will try to accommodate late patients up to 15 minutes after their scheduled treatment time, but they may be asked to wait, or their treatment may be cut short in order to treat on-time patients. Patients more than 15 minutes late are considered late cancellations and will incur a full-service fee.  

How To Cancel Your Appointment:

If it is necessary to cancel an appointment, patients are required to call, text or leave a message at 484-695-5200 at least 24 hours before their appointment time.

In the event of inclement weather, the late cancellation fee does not apply.  On snow days/inclement weather, we will contact you if the we are canceling.  Otherwise, you can stay in touch with the clinic as the day progresses to make an informed decision as to whether it is safe enough to travel.